Worldwide Tea Shipping - Policies and Terms

Shipping Cost Calculation

• Shipping charges are automatically calculated at checkout based on order value and package weight.
• The final shipping fee is displayed before order confirmation.

Order Processing and Dispatch

• Orders placed before 12:00 noon are generally dispatched on the same business day.
• Orders placed after 12:00 noon are dispatched on the next business day.
• Deliveries are not made on Sundays or public holidays.
• Delivery timelines may vary due to logistical or external factors beyond our control.

Delivery Partners

• We work with reliable courier partners including DHL, FedEx, UPS, TNT, EMS, and registered Air Mail services.

Domestic Shipping (Within the United States)

• Domestic deliveries are primarily handled through DHL and FedEx.
• EMS is used for Out-of-Delivery-Area (ODA) locations.
• Orders are typically delivered within 4–5 business days from dispatch.
• Shipping charges are calculated automatically and added at checkout.

International Shipping (Outside the United States)

• International deliveries are fulfilled through DHL, FedEx, EMS Speed Post, or Air Mail.
• Estimated delivery timelines:
  • Express courier (DHL/FedEx): 3–5 business days
  • EMS Speed Post: 7–8 business days
  • Air Mail: up to 10 business days
• Shipping charges are calculated as per actual carrier rates and displayed at checkout.

Customs Duties, Taxes, and Import Charges

• Certain countries may levy customs duties, taxes, tariffs, or clearance fees on imported goods.
• These charges are determined by the destination country’s local authorities.
• Teacurry is not responsible for any customs or clearance charges.
• All such charges must be borne by the customer.
• Customs fees cannot be calculated or displayed at checkout.
• Customers are advised to review local import regulations before placing an order.

Damaged, Defective, or Incorrect Items

• Customers should inspect orders upon delivery.
• Any damaged, defective, or incorrect items must be reported immediately at admin@teacurry.us with order details and images.
• Items are eligible for return only if unused, unopened, and in original packaging with proof of purchase.
• Returns must be requested before sending items back.
• Unauthorized return shipments will not be accepted.
• Approved returns will receive a return shipping label and instructions.

Contact Information

• For shipping or return-related queries, contact us at admin@teacurry.us.